FAQ - Cap & Gown

FAQ rings on a blue background

WILL I HAVE MY CAP & GOWN IN TIME FOR GRADUATION?
If you order a cap and gown unit, you will receive your attire in a timely manner for participation in graduation ceremonies. All orders must be paid in full before you cap and gown will be released for pick up. PLEASE NOTE: Some schools choose to distribute the caps & gowns to the students, and those schools may not distribute the caps and gowns to the students until closer to graduation. Please check with your school’s graduation coordinator or senior sponsor for more information.

WHAT MEASUREMENTS DO YOU NEED TO ORDER MY CAP & GOWN?
We want your cap & gown to fit you properly. We need your gender, height, and weight. This information is kept confidential and ensures a proper fit. Caps are one size fits all.

WHEN AND WHERE WILL I PICK UP MY ORDER?
Orders will be delivered to the school and will be distributed in early Spring. You will be personally notified as to the time and date of delivery. Graduation Announcements and Caps & Gowns are delivered separately.

IF I DO NOT GRADUATE, CAN I GET A REFUND?
If you are not eligible to graduate you must contact our office in writing prior to graduation to request a refund. You can receive a refund on your cap and gown unit minus a 25 percent restocking fee. The Cap & Gown must be returned to our office in new condition and in the original packaging. Refunds will be issued when items have been returned to our St. Petersburg office. Late Fees and Handling Fees are NOT refundable. Please allow 4-6 weeks for refunds to be processed.

CAN I PLACE MY ORDER OVER THE PHONE OR VIA FAX?
We do NOT accept telephone or fax orders. You may mail your order to the HJ office in Clearwater, or visit our office to place your order in person.

WHEN IS THE LAST DAY I CAN ORDER A CAP & GOWN?
All orders for caps & gowns must be received by January 8th, 2013. If you miss that deadline, then you must order your Cap & Gown in our Senior Late Order Program. We will accept Cap & Gown orders up until graduation, but Late Fees are applied to each order and the price increases quite significantly. Also, orders are filled on a first-come, first-serve basis. Caps & Gowns ordered during the Senior Late Order Program will be subject to a late fee and price increase.

HOW SHOULD MY GOWN FIT?
Your graduation gown should be at a length that falls approximately midway between the knee and the ankle. It should not go below the ankle, or above the knee.

SHOULD I IRON MY GOWN WHEN I RECEIVE IT?
NO! If you iron your gown, you can risk burning it. Instead, just hang it on a hanger for a few days, and if there are still any wrinkles in it, steam should take care of it.